With around 80% of UK homes (Nielsen: June 2009) now connected to the Internet, the Internet has become an everyday part of the lives of the vast majority – both at home and work. After search engines, and social media sites, media brands are amongst the most visited sites on the web. Globally the BBC, IMDB and CNN rank highly and in the UK the pack is led by the Guardian, Telegraph, Daily Mail, and Times online newspapers as well as Sky.
So what can be learned from media brands and what are ways to ape them?
Content drives traffic
In the world of the Internet content is king. Content, or to be precise, search terms should be at the heart of your strategy to attract customers to your website. The act of simply embedding keyword friendly code and text into your website drives traffic.
Establishing a blog has a similar effect. The combination of both keywords and links to websites has been shown to increase visitors by 55%, inbound links by 97% and indexed pages by 434% (Source: Chris Garrett)
Content adds value to brands
Broadband and web 2.0 has fueled the growth of a myriad of rich multi-media offerings including You Tube and the BBC iplayer such that the ‘lean forward’ mode of Internet usage no longer dominates and has merged with the more ‘laid back’ mode of watching tv.
This array of multi-media can be used to create more compelling brand experiences – experiences that not only inform, but also entertain and engage. For example, Pampers, the disposable nappy brand, now runs a portal covering almost everything mums need to know about pregnancy and babies. In so doing it has established itself as a thought leader in the category and created new ways to interact and build relationships with child bearing mums through the early years of their child’s life.
By including embedded video, even the most banal of business-to-business offers can now engage more emotionally.
New channel or route to market
In the world of the Internet, websites are also new routes to market or sales channels. But the difference is that they are sales channels that you can control. We’re all familiar with Amazon. Launched in 1994 Amazon has established itself as a top performing (in terms of traffic) website in most countries of the world. In so doing it has become the dominant channel in the book market. Not only is this driven by the wide list of books stocked but also user generated content in the form of book reviews and searchable book content.
New promotion opportunities
Of course, media are also means or channels to communicate messages to customers. But they can also influence, or be, the message itself.
As long ago as 1937, P&G produced what came to be known as the first ‘soap opera’ – so called because of the soap powder advertisement that followed the show. The first soap opera was called ‘Guiding Light’ – it was a daytime radio series in the US. It transferred to tv in 1952 and aired until 2009.
The Guinness Book of Records started in 1955 as a marketing give-away for the Guinness brand. It still regularly tops the book best-seller lists. It has also spawned franchised museums. The book and museum franchise are now owned by the Jim Pattison Group (Ripley’s Entertainment) having being sold by Diageo in 2001. With foresight of the multi-media possibilities that are now familiar to us, perhaps the book would not have been sold.
Creating ‘genre’ or subject driven websites can be an effective strategy to communicate authority as well as cross promote brands. In the baby care arena, Pampers is a good branded example. There are unbranded examples too. For example, Diageo runs unbranded whisky websites to indirectly promote its brands.
According to the IAB, the Internet overtook television to become the largest advertising sector in the UK at the end of 2009. That’s a record spend of £1.75bn on search and this makes the UK the first major economy, and the second after Denmark to achieve this landmark. With the auction model driving pay-per-click price inflation there will inevitably become a point where brand owners will scream ‘too much is too much’. So amass your own content to drive a high natural search ranking. This will be a safety valve to keep costs under control.
In the world of the web content is king. Create and use content to create more inventive and lower cost promotion vehicles and routes to market. Use content to build stronger relationships with your customers and build your brand.
For help to create cut-through marketing communications get in touch.